Our Services

 

BCM has compiled a time and materials contract to suit the majority of laser printer service requirements.

SERVICES OFFERED
 
 

Help Desk Facilities
Business Computer Maintenance will supply a help desk facility in order to have a central point of contact for all service calls. The help desk system also allows for extensive reporting of turnaround times, service levels and re-occurring problems for the purpose of implementing preventative measures.
The Help Desk contact number is 1800 600 661

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Consistent Quality Service
Onsite dedicated engineer.
This gives the end user peace of mind knowing the engineer that they are communicating with, understands their working environment.

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Consistent Tracking
Daily reports back to Help Desk via email. This report generates the status of open jobs daily and the ETA of completion.
Monthly meetings with management to keep track of the month’s expenditure and breakdowns.

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Warranty Repairs
Business Computer Maintenance will supply 6 months warranty on all Hewlett Packard parts supplied and installed.
All maintenance kits (consumable) are also covered for 6 months warranty.
Business Computer Maintenance will also log warranty calls with Hewlett Packard on behalf of your company and supply updates to users and the help desk. This is an extra service supplied.

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Preventative Maintenance Advantages
An audit sheet will be created for every laser printer. Information generated from this audit will provide IT Management with information relating to the condition of the current printers onsite.
All laser printers will be cleaned both internally and externally. The advantages of preventative maintenance are recommended as a matter of course in the laser printer industry. With regular routine maintenance, many printers are capable of years of service and millions of pages. The SX engine, with regular maintenance, has proven itself for nearly ten years of work, and can be expected to continue for another decade.

Many printers have regularly replaced parts, including maintenance kits, at page counts of 100,000, 200,000, or in the case of the HP 8150 250,000 pages. Other machines have common wearing parts, which can cause sudden failures, but are known to last for up to a certain page count. Routine maintenance also includes cleaning dust from vents, and generally checking certain ‘consumable’ components.

Many parts in the newer machines can be very expensive to replace when they fail, but regular maintenance and replacement of components can ensure the maximum life span for parts such as power supplies and control boards. Simply failing to keep air vents clean can seriously shorten the expected life of many parts, due to excessive heat build up. Often, one part failing in a laser printer will indicate other parts as needing preventative maintenance, or replacement before they fail.

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